Your personal maintenance & repairs reporting system

Welcome to our maintenance reporting system. Please be as descriptive as possible and always provide a photo of the problem when you can.
Please note if our contractor finds the issue to be caused by improper use or no fault is found the costs may be passed on to you.
Before reporting your issue, please ensure your property is managed by Belvoir Welwyn & St Albans.
Office hours: Our office hours are: Mon - Friday 9am - 6pm, Sat 10am - 4pm, Sunday - closed.
For emergencies during office hours please call 01438 841357

Emergency Contacts Outside Office Hours
If you have an emergency that cannot wait until the office reopens, we recommend using one of the essential tradespeople listed below. If they are unavailable and you need to contact another contractor, please note that any costs will only be covered if the issue is a genuine emergency, the responsibility of the landlord and the charges are reasonable. Should you call one of our contractors and no problem is found, please be aware that you will be charged accordingly.

Plumbing/Heating:
Steve (Respond Plumbing & Heating) 07930 141 023/Callum (Respond Plumbing & Heating) 07795 909 742
Lee Bartlet (LJB Property Services) - 07970 909 732
Managed Property Maintenance - 07852 167 433

Electrician:
Robinz – 07383 035 007

Drains:
Call 2 Clear (Ross) - 07812 398 359 Crystal Drains - 07711 006 878

Locksmith:
Right Locksmith (Barry) - 07507 427 168

If your property is covered by British Gas or Homeserve, please contact them directly:
British Gas: 0800 365 100
Homeserve: 0800 408 9255

In case of suspected gas leaks, contact CADENT immediately on 0800 111 999, they will investigate free of charge.